Experience: 7–10 Years
Shift Time: 12:00 PM – 9:00 PM
Mandatory Skills:SAP Support, P3/P4 Tickets, SAP Debugging, ServiceNow/JIRA, ITIL
Job Description
We are looking for an experienced SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4) incidents and service requests. The ideal candidate will have strong technical expertise in SAP environments, excellent troubleshooting skills, and the ability to ensure SLA-driven support with high customer satisfaction.
Roles & Responsibilities
- Resolve SAP P3 & P4 incidents and service requests within defined SLAs
- Analyze, troubleshoot, and fix functional and technical issues in SAP systems
- Access SAP environments to investigate issues and implement fixes/configuration changes
- Communicate with stakeholders via calls, emails, or meetings for issue understanding and updates
- Perform root cause analysis (RCA) and provide sustainable solutions or workarounds
- Validate solutions and ensure proper ticket closure
- Maintain documentation including RCA, solution steps, and knowledge base articles
- Collaborate with cross-functional teams (Basis, ABAP, Functional, Security)
- Adhere to change management and access control policies
- Ensure high customer satisfaction through timely and clear communication
Required Skills & Qualifications
- Bachelor’s degree in IT / Computer Science / related field
- 5+ years of experience in SAP Application Support
- Strong understanding of SAP modules and business processes
- Hands-on experience with ticketing tools (ServiceNow, JIRA, Remedy)
- Experience in SAP debugging and log analysis
- Strong troubleshooting and problem-solving skills
- Knowledge of ITIL processes and SLA-based support models
- Excellent communication and stakeholder management skills
- Ability to work independently in a client-facing environment
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